10 W. West Street,
Baltimore, MD 21230 410-697-5357
Mon - Friday : 9.00AM - 5.00PM Evenings and weekends by appointment Coronavirus Info

Policies

New Patients

We welcome you to our medical practice.  Thank you for making a decision to entrust us with your child(ren)’s primary care.  Before your first visit, here is the checklist to follow:

  • Download and complete our enrollment form here.  Completed form should be sent to us preferably before your first visit.
  • For Medicaid/MCO patients, call your insurance company and change your Primary Care Provider (PCP) to KinderHealth.
  • Download the Medical Release Form,  and request your medical record from your current primary care provider to be transferred to our office.
  • Please bring your insurance card when coming for your visit.

Billing

Understand your insurance plan and coverage. KinderHealth will bill your insurance company on your behalf as a courtesy, but if you are unsure whether a service is covered, contact your insurance company to determine your current coverage prior to your visit.

Insurance Card

Remember to bring your insurance card to EVERY office visit.  Medicaid/MCO patients should ensure that they contact their insurance company and change your Primary Care Provider (PCP) to KinderHealth, LLC.  We must have the most accurate and up to date information in order to properly file your claim and prevent any confusion in payments.

Payment Policy

All copays and coinsurances are due at the time of service. We accept cash, check, American Express, Discover, Visa, and Mastercard.

Insurance and Covered Benefits

KinderHealth accepts most major insurance plans (private and Medicaid). If you have any questions about accepting your insurance plan, call our office at 410-697-5357.  Patients are responsible for payment of their accounts, regardless of insurance. If your insurance plan requires an office visit co-payment, it is required at the time of the visit. KinderHealth bills all major insurance companies for its patients.

Insurance Guidelines

Primary Care Providers (PCP) are required to follow basic CPT and ICD-10 coding guidelines when determining how to code for services. We must code your visit based upon what services were provided and cannot take into account particular health plan benefit designs. Consequently, it is unethical for us to switch the visit reason and diagnosis in order for a claim to be covered by your insurance. If you think an error has occurred on your account, please contact our billing office immediately.

Adding Newborns to Insurance

Contact your insurance company as soon as possible after your child is born. Most health plans allow 30 days to add a newborn to your insurance plan.

Unpaid Accounts

If your insurance company did not cover all your care payments, we will send a statement to you to request you to pay the balance.

Appointments

Missed Appointments/Cancellations
If you are unable to keep your appointment, please call at least 24 hours in advance to cancel. This will allow us to better serve you and other patients.  Appointments cancelled less than 24 hours in advance are considered no show appointments and may be assessed a fee. Missed appointments without notification will be considered a no call/no show appointment. 3 or more no call/no shows may result in dismissal from the practice.

Late Policy

Note that if you arrive 15 minutes or more late for your Well Child Appointment you may be re-scheduled. The reason for this rule is to help our PCPs keep as close to schedule as possible. Our PCPs work hard to respect your time, please be courteous and respect their time as well as those who are scheduled after your visit by arriving on time.

Vaccine Policy and Philosophy

KinderHealth follows the immunization guidelines recommended by the American Academy of Pediatrics (AAP) and the CDC. For information about these vaccines and the diseases they protect against, visit the AAP immunization website found here.

For detailed informational sheets published by the Centers for Disease Control (CDC), visit their website  here.

Our Vaccine Philosophy

Our practice believes that all children should receive the recommended vaccines according to the guidelines provided by the AAP and the CDC. Vaccines are safe and effective in preventing diseases and health complications in children and young adults. Regular vaccinations help children ward off infections, and are administered as one of the safest and best methods of disease prevention.

We are happy to discuss your concerns about vaccines at your child’s next visit.